DoorFoto™ ("we" and "us") is the operator of (https://www.www.thedoorfoto.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. USPS Shipping Costs are just $2.99 if you live in the United States which normally takes 2-5 business days. During the checkout process you can upgrade to UPS Next Day or 2nd Day Service for an additional charge. If you live outside of the United States then shipping costs are calculated during the checkout process
2. Delivery Terms 2.1 Transit Time Domestically In general, domestic shipments are in transit for 2 - 5 days as we ship with USPS.
Generally, orders shipped internationally are in transit for 4 - 22 days.
2.3 Dispatch Time
Orders are usually dispatched within 2 - 4 business days of payment of the order Our warehouse operates on Monday - Friday during standard business hours, except on National Holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
2.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
2.5 P.O. Box Shipping
DoorFoto will ship to P.O. box addresses using postal services only.
2.6 Military Address Shipping
We are able to ship to military addresses using USPS.
2.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
2.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
3. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
4. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
5. Duties & Taxes 5.1 Sales Tax
Sales tax will be calculated during the checkout process.
5.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and DoorFoto encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to DoorFoto at the customer's expense, and the customer will receive a refund for the value of goods paid, unless the order placed was a custom/personalized order, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
6. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
7. Insurance
7.1 Process for parcel damaged in-transit
We will process a refund and ship a replacement immediately. We will open up a file claim with the USPS and have them complete their investigation.
7.2 Process for parcel lost in-transit
We will process a refund and ship a replacement immediately. We will open up a file claim with the USPS and have them complete their investigation.
8. Customer service
For all customer service inquiries, please email us at [email protected]
